REFUND & CANCELLATION POLICY

1. Final Sale Policy

Due to the immediate consumption and delivery of digital goods in Minecraft, all sales are considered final once perks or ranks have been delivered to your in-game player profile. We do not provide refunds for buyer's remorse or accidental purchases if the items have already been utilized.

2. Eligible Exceptions for Refunds

We will readily issue full refunds or correct orders under the following specific circumstances:

• Duplicate billing caused by a payment gateway or network timeout.
• Failure of our server delivery systems to apply your perks within 48 hours of payment, provided you contacted support.
• Fraudulent or unauthorized payment card usage, upon verification with our payment aggregator Cashfree Payments.

3. Chargebacks and Disputes

Opening an unauthorized chargeback or payment dispute via your bank without contacting our support team first constitutes a violation of our Terms of Service. In such cases, the associated Minecraft account and network IP will be automatically blacklisted from all Harsh Unlimited servers until the dispute is resolved.

4. How to Request Assistance

If you experienced an error during checkout or your perks did not arrive, please open a ticket on our Support page or join our Discord with your Internal Order ID (e.g. HU-ORD-20261025-XXXX). Our billing team will resolve your inquiry promptly.